Job summary:
The Crisis Management Program Lead – HR plays a critical role in developing, coordinating, and enhancing Human Resources’ crisis response capabilities across the company. As a strategic program lead, this role drives HR crisis planning and execution, leads real-time response coordination, and ensures integration with global safety, security, and business continuity efforts—while influencing without formal people management responsibilities. With 5+ years of experience in HR, business continuity, or employee support roles, the Program Lead partners cross-functionally to design and execute strategies that protect employees, minimize business disruption, and support recovery-all while upholding the company’s culture of care, inclusion, and trust.
What you'll be doing:
Crisis Preparedness & Strategy- Own the development and continuous improvement of HR’s Crisis Management Playbook, protocols, and support tools.
- Partner with GSOC, Legal, RESS, Finance, and Regional HR teams to assess risk and ensure alignment on incident response procedures.
- Lead scenario planning and HR-specific impact assessments for global and regional threats.
- Ensure crisis response plans and actions are aligned with the company’s values and culture-reinforcing trust, empathy, and consistency in how employees are supported during critical moments.
- Serve as the primary HR crisis lead during real-time incidents such as natural disasters, health emergencies, geopolitical conflict, and civil unrest.
- Coordinate HR’s response activities, including employee outreach, well-being checks, temporary accommodations, and benefit-related support.
- Use tools like Workday, ServiceNow, and ISOS to identify impacted employees and activate HR workflows.
- Partner with International SOS (ISOS) to coordinate medical, security, and travel-related support for impacted employees and ensure timely updates on regional threats.
- Facilitate tabletop exercises, CMT drills, and process simulations to strengthen organizational readiness.
- Guide and support Site Leaders, HRBPs, and local HR teams through crisis roles and responsibilities.
- Maintain educational materials and resource guides for internal HR use.
- Collaborate with Internal Communications and Legal to craft timely and sensitive HR messages during crisis events.
- Manage the employee-facing Crisis Management SharePoint site, FAQs, and knowledge base content as well as track employee feedback and lessons learned to inform future response enhancements.
- Cultural awareness and global mindset.
What you'll be doing:
- 5-8 years of relevant experience in Human Resources, Employee Relations, Crisis Management, or Business Continuity.
- Bachelors degree or equivalent experience.
- Strong understanding of HR operations, employee support processes, and emergency response principles.
- Experience managing or coordinating crisis response efforts across multiple regions or stakeholder groups.
- Excellent written and verbal communication skills; ability to lead calmly during high-pressure situations.
- Strong project management skills and ability to juggle competing priorities in a dynamic environment.
- Familiarity with systems like Workday, ServiceNow, and International SOS (ISOS) preferred.
- Proven ability to build trust and drive cross-functional alignment without formal authority.
